GENERAL TERMS & CONDITIONS OF BUSINESS (GTC)
Scope, customer information
The following General Terms & Conditions of Business govern the contractual relationship between Miroslav Pacovský - Rybashop Fishing Tackle and consumers and merchants who purchase goods through our shop www.rybashop.com, www.rybashop24.com, www.rybashop.cz. We do not accept terms that conflict with or differ from our General Terms & Conditions of Business. The contractual language is Czech.
Conclusion of Contracts
You may place one or several items in the shopping cart. During the order process you will be asked to enter your data and any requests regarding means of payment, delivery terms, etc. You are under no obligation to purchase the items until you click the order button. Upon clicking the order button, you make a binding offer to enter into a purchase contract. You may also submit a binding order by telephone or fax. A prompt e-mail or fax confirming receipt of your order does not yet constitute acceptance of your offer to buy.
All offers made in our catalogs and online shop are nonbinding. Placing an order via our online shop or by ordinary mail constitutes an offer to conclude a contract with us for purchase of the corresponding article or articles.
The purchase contract is then concluded when we dispatch the ordered merchandise to you. Deliveries to addresses in EU go out within seven workdays of receiving your order. Other delivery times may apply to some articles; if this is the case, it is indicated on the corresponding product page so that you are properly informed before submitting your order.
If it is impossible for us to deliver goods within the usual time periods due to operational disruptions that are beyond our control (e.g. force majeure, strikes, raw material shortages or shipping bottlenecks), we will inform you of this without delay. Only in these cases are we entitled to send multiple articles that you have ordered together in separate shipments. Division of a single shipment comprising several articles into several packages only takes place if sending all articles together in a single parcel would exceed the shipping agent's weight or size limits.
If it is impossible to deliver an article that you have ordered, either at all or within 10 workdays, we will inform you of this without delay after receiving your order.
If a contract for the delivery of a certain article has already been concluded, we may only withdraw from our obligation to deliver if our inability to do so is due to operational disruptions that are beyond our control (e.g. force majeure, strikes, raw material shortages or shipping bottlenecks). In cases of this kind, we will inform you of our inability to deliver and promptly refund any payments that you have already made.
We charge a small-quantity surcharge of €1.50 on orders with a total purchase price of less than €25.00, since we are otherwise unable to profitably handle them. This surcharge covers the share of material and personnel costs corresponding to the order, to avoid having to stipulate a minimum order value.
Customer information: storage of your order data
We save your order along with the details of the contract entered into (e.g., the product type, price, etc.). We will send you a copy of the GTC, but you may also see them on our website at any time after the contract is made. As a registered customer, you can access your past orders through the customer login area ("My Account/Orders").
Customer information: making corrections
You can use the Delete key to correct your entries at any time before you submit your order. We will inform you of other possibilities for correction as you proceed through the ordering process. You can terminate the ordering process at any time by closing the browser window.
Terms of Delivery
Articles are only sold and delivered in normal quantities for household use. Articles are dispatched from our warehouse at our own risk. Some articles may have to be sent by other means, for example by a trucking company if merchandise is unsuited for sending as parcels. This is the case if it is specified in a product's description.
Our prices include the Value Added Tax (VAT) prescribed by law. Customers from EC countries with an intracommunautary VAT-number, as well as customers outside the EC countries, do not have to pay the VAT and can substract the value added tax from the product prices. For this case, we recommend to register (without obligation), then the czech VAT will be automatically substracted in the whole Shop. All the product prices are exclusif the shipping costs. You will find informations about the shipping costs Here.
For deliveries in Non-EU-Countries: The duty costs are included in our prices (no hidden costs). Our prices include the czech value-added tax. All prices are without engagement and can be changed any time. Errors excepted and subject to change without prior notice. Neither rights nor duties can be derived from error oder changements .
Terms of Payment
Methods of payment: COD, credit card or Paypal.
We cannot be held liable for the loss of cash.
We reserve the right to assess our customers' credit-worthiness. In order to cover credit risks, we must reserve the right to make fulfillment of your order dependent on payment by credit card, Paypal or COD depending on the results of our credit assessment.
We accept all returns to 14 days after delivery. For Returns use our RMA system in "My Account/Orders".
To ensure smooth processing, please follow the instructions below:
• Pack all items completely and, if possible, use the original packaging.
• Please do not label or write on the original carton.
• Fill out the return form and place it in the package. This will enable us to process all formalities for you quickly and smoothly.
Reservation of Ownership
Merchandise remains our property until it has been completely paid for. Until that time, you are obliged to treat it with due care. If the deadline for payment is missed, we are entitled to withdraw from the contract and demand that you return the merchandise. In such a case, you are liable for the cost of return shipping and must reimburse us for it unless you have paid it yourself.
The statutory warranty provisions apply. If supplied articles have obvious material or manufacturing defects, including damage caused during shipping, please report them immediately to us or to shipping company who delivered them. Failure to do so will not affect your legal rights, however.
We offer a special guarantee of up to 5 years on some items. Each of these items is marked accordingly. Claims made under this guarantee are valid without prejudice to statutory claims/rights.
All image copyrights are held by Rybashop Fishing Tackle or its partners. Images may not be used without our express permission.
You may keep the free gift even if you execute your right of cancellation. Models and colors are subject to slight discrepancies. All items shown in our illustrations will be delivered without the decorations except where stated. No responsibility shall be assumed for mistakes or typographical errors. Compensation is excluded unless it is our intention or gross negligence on our part.
Dispute Resolution Bodies
For resolving disputes arising from contracts concluded over the Internet by consumers residing in an EU member state with a company that is also based in the EU, the European Commission has created an online dispute resolution platform that can be accessed via the following link:https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
However, there is no legal obligation for Rybashop Fishing Tackle to participate in any dispute resolution process before a dispute resolution body, nor are we willing to do so voluntarily.
Rybashop Fishing Tackle
28002, Kolin 5.
According to the law on the registration of sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is required to register the received revenue with the tax administrator online; in the event of a technical outage, at the latest within 48 hours.
Rybashop Fishing Tackle
28002, Kolin 5.
VAT ID: CZ7512020791
Open: Mo-Sa 8.00-17.00 h., Sa. 8.00-11.00 h. (+1 GMT)
IBAN: CZ18 5500 0000 0000 0075 7556